Grievance & Support Management System

Grievance & Support Management System
Grievance & Support Management System
Product Description

Grievance & Support Management System 

ULIS Fintech management is a key driver of financial performance for telecom operators as high as 2% of your total revenue. Accordingly, when all attempts to collect the dues fail, operators need to maximize the amount they recover, with minimum cost and risk to the brand.

ULIS Fintech Grievance Management Software is a comprehensive dispute management system capable of tracking and managing all types of disputes; automating the process of tracking your customers bad debts.

Disputes & Recovery

The Dispute Management component of our Grievance Management solution manages the process of filing disputes with the carriers, tracking their status, and resolving the disputes as quickly as possible.

Dispute Management encompasses the following capabilities:

Dispute Initiation

The system utilizes the alerts generated as part of Invoice Analysis to provide the necessary information for initiating a dispute. Additionally, our audit team may initiate disputes based on their findings.


All disputes are tracked as tickets in the system. These tickets can be configured to have reminders for follow-up activity.


Dashboards allow you to easily see the amounts disputed and recovered by service, vendor, or location.

Contact Us

Plot No. UDC-2, Central Warehouse Lane, East Wardhaman Nagar, Nagpur, Maharashtra, 440008, India
Phone :+918037744806